Our Return Policy
Each piece of wall art is lovingly made to order, just for you. Because of this, we’re unable to offer returns, refunds, or exchanges for change-of-mind purchases or if the incorrect size or colour is selected. We kindly recommend double-checking your order details and measuring your space before placing your order, as changes can’t be made once production has begun.
While issues are very rare, we’re only human — so if your artwork arrives damaged or faulty, please get in touch with us within 3 days of receiving your order. We’ll be more than happy to organise a replacement for you.
Please note that colours can appear differently on various screens and devices. We do our best to represent our artworks accurately, but slight variations in colour are not considered defects and aren’t eligible for return.
Lastly, be sure to enter your delivery address carefully. If an incorrect address is provided and your item is returned to the printer, we won’t be able to offer a refund — but we’ll do our best to assist with re-sending your order if possible.
If you have any questions at all, please don’t hesitate to reach out — we’re here to help!
CONTACT US
Estrella Creative Pty Ltd
PO Box 35, Southport BC, QLD 4215
Phone: 0406 320 555
Email: estrellacreativeart@gmail.com
Consumer Law - Australian Customers
Our goods come with the statutory guarantees imposed by the Australian Consumer Law. Below is some information about the rights that the statutory guarantees provide.
When can you obtain a refund or replacement under the statutory guarantees?
(a) We are not required to provide a refund or replacement if you change your mind.
(b) If the product doesn’t comply with one of the consumer guarantees in the Australian Consumer Law, you are entitled to have the product repaired or receive a refund or replacement, depending on whether there is a major or non-major problem.
(c) The statutory guarantees include guarantees that the product:
- is of acceptable quality;
- is fit for any disclosed purpose; and
- matches its description or sample.
(d) You can choose a refund or exchange if a product has a major problem. This is when it:
- has a problem that would have stopped someone from buying the product if they had known about it;
- is unsafe;
- is significantly different from the description or a sample; or
- doesn’t do what we said it would, or what you asked for, and can’t be easily fixed.
(e) Alternatively, you can choose to keep the item and we will compensate you for any drop in value.
(f) For a non-major fault, we can repair the product in a reasonable time instead of offering a refund or replacement.
(g) Please keep your proof of purchase – e.g. your receipt.
Initial cost of returning faulty products
(a) Products do not need to be in their original packaging to be returned. You may, however, need to ensure the products are adequately protected for posting or collection. If you are not able to take the products to the supplier in person, and the supplier does not have a complimentary pick up or return policy, you may have to return them by post or another delivery service.
(b) As a general rule, if the item can be posted or easily returned, you should cover the initial cost of returning faulty products to the supplier. You should keep the receipts for those costs because if the returned products are later confirmed to have a fault - whether major or minor - you can recover your reasonable postage or transportation costs from the seller.
You can read more about your rights in regards to ‘refunds, repairs and replacements’ from the Australian Consumer Affairs Website.